8th eGovernance Conference  

AWARDS FOR
EXEMPLARY IMPLEMENTATION OF eGOVERNANCE INITIATIVES
YEAR 2004

Department of Administrative Reforms and Public Grievances proposes to recognize excellence and award Organisations and Institutions which have implemented eGovernance initiatives in an exemplary manner.

  1. Nominations are invited for the following Awards

    1. Professional excellence for Process Re-Engineering
    2. Exemplary Leadership and ICT Achievement of the year
    3. Outstanding performance in Service Delivery
    4. Innovative Operations and Best Practices
    5. Trail Blazing application of the year
    6. Best Documented Knowledge Resource and Case study

Nominations for each of the six awards above would be considered under the following two categories

  1. New Entrants Category
  2. Professional Category

  1. Introduction

    The proposed indicators for identifying Exemplary eGovernance Initiatives are the following;

    • Emphasis on Strategic Planning and effective implementation
    • Deligent analysis of information and feedback prior to policy formulation and during implementation/ operation
    • Human Resources Focus as the basis for Institutional Development
    • Process Management to ensure that the operations are participatory, simple and easily understood
    • Close attention to performance and results as against objectives both non-financial and financial.
  2. Successful initiatives are those which :

      * Have a demonstrable and tangible impact on improving people’s quality of life

      * Enhances access and reach of administration to the poor, underpriviledged and rural sections of the society to address their needs and ensures provision of basic services - food, health, education, water supply, sanitation, employment and entertainment.

      * Are the result of effective partnerships between the public, private and civic sectors of society

      * Are socially, culturally, economically and environmentally sustainable

      * Reform the system of governance and administration

      * Build human capabilities that are needed to realise development and creates needed opportunities for employment and other livelihoods.

  1. Purpose of the Award

    The purpose of these awards is to

    • Recognise achievements in the area of good governance and eGovernance
    • Disseminate knowledge on effective methods of designing and implementing sustainable eGovernance intiatives
    • Encourage replication of successful eGovernance solutions,
    • Promote and exchange experiences in solving problems, mitigating risks, resolving issues and planning for success.

  1. Criteria for selection of Awards

    The key criteria used for identification of exemplary initiatives are those detailed below ;

    4.1 Generic Criteria ( applicable for all the Six Awards) [ 5x10 = 50 points]

    1. Strategic Planning and Implementation

      Participation of stakeholders, transparency, Information availability, predictability/ presence of legal framework, citizen focus/ client centric Operations- Public Responsibility, Efficiency of Resource use, Sound Management Practices -Evidence of Competitiveness, Enterprising & Proactive capabilities, Decentralized Decision making and financial responsibility

    2. Information and Analysis

      Citizen and Stakeholder Knowledge, Citizen Satisfaction, Performance Metrics & Monitoring, Proactive information gathering, Information Dissemination within Organisation, External Communication & Public Relations, Environment Scanning, Alerts & Exception Management

    3. Human Resource Focus

      Building Leadership, Empowerment, Building of Skills and Competencies, Knowledge and Intellectual Capacity, Delegation of Authority, Team Building, Innovation & Risk taking

    4. Process Management

      Work Systems - Best Practices focus, Documentation - Admin/ User Manuals, standard operation procedures, Skill Augmentation/ Knowledge Enriching Mechanisms, Re-Engineering and Support Processess, Standardisation, Simplification, Re-Defining Roles & Responsibilities, Stakeholders and Partnership Networking

    5. Performance and Results

      Business Results, Impact on Citizens/ Stakeholders ( Non-Financial), Financial Results, Evidence of Internal Stakeholders (Employees) Satisfaction, Sustainability of Results, Future Plans and Innovations, Removing Deterrents, Pritoritizing success factors for focus, Dealing with uncertainties and Risks, Internal and External confiict Resolution, Responsible Organisational Behavior-Ethics and Values

    4.2 Award Specific Criteria


    1. Professional excellence for Process Re-Engineering [5x10 = 50 points]

      • Streamlining and fine-tuning a comprehensive and accessible feedback handling, diagnosis, troubleshooting and problem solving mechanism.
      • Greater devolution, distribution and delegation of functions and resources to the different functionaries and team members
      • Collaborative approaches to avoid duplication of work, overheads, avoidable administrative tasks and inefficient use of resources
      • Infusion of work culture fostering a sense of proficiency and enriched work content
      • Effective deployment of problem solving, task breakdown, workflow, decision support approaches

    2. Exemplary Leadership and ICT Achievement of the year [5x10 = 50 points]

      • Leadership role in planning and strategizing, communication strategy, advocacy and enlisting peoples’/ stakeholder participation
      • Empowerment of people and institutions involved and leveraging on such participative governance and networking.
      • Effective role in capacity building and training interventions for better induvidual and institutional performance
      • Innovative thinking and efforts directed at investment and promotion of social capital at all levels of government, facilitating policy support, mobilizing resources as an instrument of enhancing governmental effectiveness.
      • Outcome focus, risk taking, deligence and persistent problem solving

    3. Outstanding performance in Service Delivery [5x10 = 50 points]

      • Increase the people-centricness of the administrative approaches
      • Move from Processes Accountability to Productivity Accountability and from Transactional to Transformative Governance.
      • Reduce delays and ensure promptness in delivery of services
      • Process Simplification, Target Group Consultations and Flexible adaptation to local needs.

    4. Innovative Operations [5x10 = 50 points]

      • Progressive modernization and transformation of administrative practices in form and content keeping in mind the centrality thereof in regulating, facilitating and delivering services at the grass-root level
      • Bringing about systemic changes to infuse and sustain vibrancy and responsiveness
      • Promote knowledge sharing to realise continuous improvement in the quality of governance
      • Contingent measure and emergency system responses that ensure effectiveness of the machinery to meet such crisis situations and enhance crisis preparedness.
      • Effective guidelines, policies, standard operation procedures for monitoring, enhancing performance of various functionaries and its apprisal.

    5. Trail Blazing application of the year [5x10 = 50 points]

      • Out of the Box and Radical concept challenging existing systems, practices and approaches - defining the challenge, articulating the strategy, conceptualizing the intitiative, transcending the prevalent perceptions/ practices
      • Intuitive hindsight logic and rationale for the approach, feasibility - why such alternative ? What ineffective practices would be stopped
      • Making the idea work -Engineering attitudinal and behavioral changes, management of change, method in the madness
      • Validation and sustainability of the model proposed and implemented, how would the scenario unfold
      • Fall back position, testability, risk mitigation, critical success factors, institutionalizing the innovation

    6. Best Documented Knowledge Resource and Case study [5x10 = 50 points]

      • Promotional Project Concept/ Strategy - Multimedia documentation Business direction and articulated strategy, project environment, management structure, institutional mechanisms, resources deployed to generate outcomes/ performance, collaboration arrangements, partnership models and participation to ensure its long term viability and so on.
      • Project Design Documentation -Client/ customer focus, target group linkages and delivery capability, responsiveness to the needs of the stakeholders, Proactive means of quality assurance in service delivery
      • Detailed Project Implementation Plan -Operation and management practices for augmenting internal efficiencies, effective systems to support reduction of delays, mitigating risks, alerts for process deviation, financial management methods
      • Evaluation, Assessment/ Audit Reports Evaluations/ assessment if any of the beneficial outcomes and impact, potential for augmenting income generating capacity, enhanced efficiencies, quality of service, convenience etc,
      • Standard Operation Procedures/ Standards Compliance - Guidelines, Manuals, Data/ Information standards, Process models, Security architectures, Deployment strategies, Data migration, Benchmarking and standardization efforts, quality assurance etc

    Relevant Information relating to the above indicated dimensions would need to be furnished in Executive Summary and the Detailed Write up as detailed in Section 6. Such details would be taken into consideration for assessing the eGovernance initiatives/ projects by the Jury.

  1. Terms and Conditions

    5.1   Details furnished would need to be comprehensive and enable discern / comprehend the essential aspects of the initiative undertaken. Incomplete submissions not complying with the directions/ guidelines detailed in this brief would not be considered.

    5.2   At the time of submission of nominations for award, the type of the award and the category (as indicated in Section 1) under which the submission may be considered may be indicated. However, it would be the prerogative of the jury to decide the category to which a given submission can be treated for the purpose of selection for the award.

    5.3    Submissions may be made by (a) Central Government Ministries/ Departments, States/ Uts, Districts, Local bodies (b) Civil Societies (c) Industries or (d) Universities and Educational Institutions

    5.4   The intervention must relate to any of the areas of poverty reduction and economic Development, social services, education, health, rural and community development, environmental management, transportation, housing, urban governance and regional Planning, land use management/ GIS, disaster and risk management, trade practices, commerce, business development and such other domains of governance.

    5.5    Besides leveraging on ICT, the projects implemented would need to showcase effective use of infrastructure, partnership with the local community, leadership practices, simplification of processes, strategic architectures, best practices in the design, development, deployment of solutions using technology, innovative people centred approaches and such other effective interventions.

    5.6   Deligence in the design, development and implementation of solutions, persistent problem solving, efforts to create and sustain systemic changes, institutionalize best practices, gain community/ stakeholder acceptance, discontinuance of inefficient administrative practices, ingeneous people centred approaches would need to be clearly brought out.

  1. Nominations

    Nomininations would need to include a Nomination form, an Executive Summary and a Detailed write up as indicated below.

    6.1    A Nomination form in the format prescribed in Section 7.

    6.2    Executive summary on each nomination with details on the following heads :

    • Situation before the initiative
    • Strategy adopted
    • Results achieved / anticipated
    • Viability and stainability
    • Lessons learned and documentation
    • Transferability/ Replication

    6.3    Write up with details of the eGovernance Project/ Initiative

    Specific focus may be given to the criteria detailed in Section 4.

  1. Nomination form